Refund policy

Last updated: Tuesday, November 25th, 2025

We hope you love your embroidered apparel. If something isn’t right, please let us know!

Returns

  • We accept returns within 21 days of delivery.

  • Items must be unworn, unwashed, undamaged, clean, and in their original condition.

  • Customized or made-to-order embroidered items may be eligible for return only if defective or incorrect.

Feel free to contact us at support@questiontops.com with your order number.

Exchanges

We offer exchanges for:

  • Wrong size

  • Wrong color

  • Wrong item shipped

  • Damaged/defective products

Once we receive the original item, we will ship a replacement.

Damaged or Defective Items

If your item arrives damaged or with an embroidery flaw, please notify us within 7 days of delivery. Email us photos and your order number for a fast resolution.

Non-Returnable Items

  • Clearance items

  • Gift cards

  • Customized or personalized embroidery (unless defective)

Refunds

Once your return is received and inspected, we will notify you. Approved refunds are issued to your original payment method. Depending on your bank, processing may take 3–14 business days.

Return Shipping Costs

  • Customers are responsible for return shipping unless the item arrived damaged or incorrect.

  • QTops covers shipping for replacement items in defective/incorrect cases.

For any questions, contact us at support@questiontops.com.